THE boss of McDonald’s has apologised to prospects who’ve been turned away from drive-thrus and unable to get deliveries in current days.
In an e-mail to prospects, Paul Pomroy additionally warned orders might take longer to course of so employees can function safely by “slowing issues down”.
McDonald’s boss Paul Pomroy has apologised to prospects Credit score: Alamy Stay Information
The quick meals chain stopped serving takeaways for walk-in prospects in England final week after the nation was plunged right into a nationwide lockdown.
Pubs and eating places are allowed to continue to serve takeaways however the burger large stopped the service whereas it evaluations whether or not any additional security measures are wanted.
McDelivery and drive-thru providers are nonetheless going forward however some followers have complained they have not been in a position to entry them.
One person wrote: “Actually fancied McDonald’s. Drove there [and] they’ve closed the drive via [and you] can solely order on-line.”
Some prospects complained they’re unable to entry some providers at their native branches
One other mentioned: “@McDonaldsUK I simply positioned a accumulate order in your app and have been instructed by the shop they’re now shut and I ought to get a refund by the app. How do I do this?”
A 3rd individual tweeted: “@McDonaldsUK How come the app says [you’re] open, however you do to the drive by and there is no response.”
In his e-mail, Mr Pomroy addressed the problems a handful of shoppers have skilled at some shops.
“I’m sorry for any disappointment that has been brought on by this short-term change to our providers,” he wrote.
He mentioned the chain will start reviewing tips on how to reopen the takeaway providers safely this week though he was unable to verify when it is going to be operating once more.
Mr Pomroy mentioned: “As soon as once more, thanks on your continued endurance.
“I do know it’s not the service you are used to, however I do hope you perceive the the reason why we’re taking these steps, slowing issues down and reviewing our enhanced security measures.”
Within the meantime, the quick meals large’s click on and serve scheme has been rolled out to all drive-thru branches to assist scale back queues.
Clients can place and pay for his or her order by way of the free McDonald’s app and have it brought to them in their car on the restaurant.
The service is free, so it will not price you additional to order meals out of your automobile.
Alternatively, prospects can get their meals delivered to their doorways by Simply Eat or Uber Eats.
There is not a minimal spend however there are supply expenses – it prices £3.99 to order by Uber Eats and £3.50 for meals positioned by Simply Eat.
Clients are being suggested to make use of the McDonald’s restaurant locator to test what their native is doing, in addition to the newest opening occasions.
In the meantime, a Maccies fan has revealed the genius technique to eat fast food one-handed in your car with out making a multitude.
We additionally confirmed how one can make your personal McDonald’s meals at home so you do not have to go away the home.
Yesterday, we reported how one McDonald’s worker was “close to tears” after being compelled to deal with a big stack of supply orders alone.